The Government Service Centre in Ottawa City Hall represents a unique opportunity for the Government of Canada, Ontario Government and City of Ottawa to provide accessible government service to Canadians in a convenient location in downtown Ottawa.

The Government of Canada provides information on Government of Canada benefits and services through Service Canada. Canadians can contact directly the
1 800 O-Canada information line, as well as have online access to the Service Canada website (servicecanada.gc.ca) and Government of Canada forms and publications.

Through ServiceOntario, the Ontario government is making it easier for people to access Ontario government information and services online via the ServiceOntario website (www.serviceontario.ca), in person and by phone.  ServiceOntario is providing simpler, more streamlined and better-integrated services to families and businesses across the province.

The City of Ottawa provides its residents one-stop access to municipal services at all of its client service centres, including City Hall. In addition, residents can access City information and services at their fingertips – by dialing 3-1-1 to the City Contact Centre – or by visiting its website at ottawa.ca.

The presence of the federal and provincial governments adds another level of convenience to the downtown location.

The Government Service Centre is located in Ottawa City Hall at 110 Laurier Avenue West – a central location that is accessible by public transit from various points in the city. Hours of operation are Monday to Friday from 8:30 a.m. to 5:00 p.m.

A complete listing of services and information offered is attached.

Government Service Centre in Ottawa

Information

• General information and referral
• Access to government call centres
• Access to and assistance with online services

Payments

• Water bill payments
• Finance tax drop box
• Property tax payments
• Parking tickets

Permits and Licences

• Building permits
• Marriage licences
• Parking permits
• Liquor licences
• Business licences and registration
• Recreational licences - pleasure craft, hunting and fishing (including application intake for big game draw)
• Pet registration and licences

Registration and Applications

• Applications for birth, marriage and death certificates, including access to online birth certificate application (15 business day service guarantee)
• Birth and death registration
• Social Insurance Number issuance
• Canada Pension Plan and Old Age Security applications received (including certification of documents)
• Health card registration services
• Online Employment Insurance applications
• Recreation program registration and information
• Planning and Development applications

Employment Services

• Referral for employment assessments and programs
• Information on apprenticeship programs and client support for program registration
• Employment standards intake

Transportation

• OC Transpo bus tickets and passes
• ServiceOntario kiosk (plate sticker renewal, address change, used vehicle information package)

Property

• Landlord/tenant dispute application intake, hearing services and payment service
• Property assessment information
• Zoning information
• Site-plan inspections

Other Services

• Civil marriage ceremonies (City Hall only)
• Commissioner of oaths
• Articles of incorporation, restatement of articles, and lien search requests
• Publication sales
• Universal Child Care Benefit
• Canada Education Savings Grant

Contacts:

Government of Canada
Media Relations
Service Canada    
(819) 994-5559  

Province of Ontario
Jason Wesley
Ministry of Government Services
(416) 327-2805

City of Ottawa
Corporate Communications
(613) 580-2450