Ministry of Government Services Service Charter
Who we are
The Ministry of Government Services (MGS) plays an important role in the delivery of government services to the people of Ontario. MGS provides easy-to-access government information and services through ServiceOntario.
A variety of services are available online, in person, at kiosks and offices throughout Ontario, and over the phone. We provide services that are cost-effective and designed with Ontarians in mind.
MGS is also responsible for the government's workforce, procurement, registration services, official documents, and information technology resources. And, MGS carefully preserves Ontario’s rich history through the Archives of Ontario.
Some of the key services covered by this charter
- ServiceOntario is making it easier for people to get a wide range of services, including birth certificates, drivers’ licences, health cards, change of home address, business registrations, and so much more!
- Procurement and information for organizations doing business with the Ontario government
- Official documents, including Certificates of Authentication for documents required by foreign governments, and Certificates of Appointment for Notaries Public
- Access to archival collections and services for Ontarians, including vital statistics, court records and genealogical records
Our service principles
We strive to deliver services that are ACCESSIBLE and consider the needs of our clients.
Our services are easy to access and use. They support participation for persons with disabilities, considering their needs and expectations of equity, dignity, integration and independence.
We respect your time and are RESPONSIVE to your needs.
We listen to our customers and adapt and improve services to make it easier for you to get what you need in a timely way. Our services are designed to consider the needs of a diverse, multicultural Ontario.
You can count on us for RELIABLE service and information.
We provide clear and relevant information about our services. We set and strive to achieve service standards that clearly describe our services and the quality of delivery you can expect.
Where our services are disrupted, we will provide notification of service disruption, including the reason for the disruption, duration and any alternative facilities or services available.
CARING, considerate service is why we are here.
We treat all clients equitably and fairly with the dignity and courtesy you deserve.
We are always ACCOUNTABLE to you.
We regularly review, evaluate and communicate our performance against our service standards while ensuring the protection of your privacy and personal information.
Our service standards
- We will work to meet or exceed the Ontario government’s standards for your inquiries and feedback by phone, letter, email, fax and in person
- We will provide services and information in French, in accordance with the French Language Services Act
- Service standards for the Archives of Ontario
- Service guarantees for ServiceOntario
Feedback and Complaints
Your feedback on our performance can help us improve our quality and delivery of services. If you have any comments or suggestions for improvement, please let us know by contacting the following government service providers.
Registration services provided by ServiceOntario for Ontarians and Ontario businesses
- Procurement and doing business with the Ontario government
- Official documents
- Archival collections and services for Ontarians
Feedback can be provided to us electronically, by letter, phone or TTY, where available. If any of these methods is not suitable, let us know if there is another method which is preferable to you.
Or, you can go to “Contact Us.”
